Delivering on Promised Success
We’ve never done Sales or Customer Success before at scale.
How do I create the maximum value in the shortest period of time and use retention as the growth driver in our business?
How do I deliver on what I promised to the customer and use our success to narrow our ideal customer profile?
How do I understand if our clients are undervaluing the depth and breadth of our solution?
Focusing on the Right Growth Drivers
We’ve got customers. Everything looks pretty good. It seems like we have product market fit.
How do I know that we’re focusing on the right drivers of growth?
What needs to be in place before I start to hire additional management or key personnel?
How do I make sure that we’re focused on our best customers and crafting the right messages to our sales and product teams?
Hiring the Right People
Hiring Sales and Customer Success personnel is a huge challenge.
How do I find the right personnel to place in key management roles?
How can I be smart about helping the management team to identify the best hires for growth?
Are there any statistics or assessments that can help me to predict the success of employees?
Managing and Coaching for Growth
Overhead walks on two legs. It’s not just financial. It’s time, energy, and feeeeelings!
What can I do differently to make sure that our employees’ needs are met while creating accountability to drive the growth of the business?
Is there a cost effective way for me to exploit how larger companies are tackling these challenges and use it on a smaller scale?
How do I get my team to communicate more effectively to accelerate growth?
Scaling through Your Best Customers
We want to grow by 2-4X this year.
How do we really find out who our best customers are and why?
How do I better understand the real inflection points in our business and begin to make informed decisions using under-utilized data from our best customers?
Is it the right time to examine how we plan to succeed in the long term and make hard decisions about the direction of the company?